Landline Switchover help

[jockandjill]

Hi

I was informed by last week by VM that my telephone switchover would take place on Friday the 8th July and  instructed to plug my landline into my hub. I've done this but there is no dial tone. 

I have tried re booting the hub and plugging in another phone as well but no joy.

How do I get this sorted please?

Ta

Alex

[Paulina_Z]

Hi @jockandjill,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues with your Home Phone Switchover at the moment.

Have you taken a look at our Switchover FAQ page to see if this can help with your set up? If this has not helped, please let us know so we can look into this further for you and see what we can do to help. 

Keep us updated so we can assist further. 

Thank you.

[jockandjill]

Hi Paulina

Thank you for your reply.

Yes I had already read the FAQs. The only difference is that I was informed by VM of my switchover date by telephone the evening before rather than by letter. The VM person who called instructed me to unplug the phone from the old wall socket and plug into the hub. 

Alex

[Paulina_Z]

Hi @jockandjill,

Thanks for coming back to me. No worries at all. Sorry to hear that plugging in your landline did not help and that you currently have no dial tone. 

I'll be happy to look into this further for you and potentially arrange a technician appointment to have this issue resolved.

I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon. 🙂

Thank you.

[Paulina_Z]

Hi @jockandjill,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your ongoing landline switchover issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.