We've just had Virgin installed this week - last thing before the engineer left, he said oh here's your new home telephone number.. we were a little confused as at the time of placing the order we'd asked for our old number to be ported, the chap had checked if that could happen with TalkTalk, confirmed it could and we thought no more of it.
We haven't yet told TT that we're leaving as we have another 1 month left on our contract, but assumed that the number porting request would be enough to give them the message.
However, I'm not having much joy in finding a way to speak to someone on the phone.. let alone on chat! I've gone around in circles on the help section this morning and maybe i'm missing something VERY obvious!
All I want to do is ask for our number to be ported over from TalkTalk.. can someone point me in the right direction please?
