Landline Phone to Router

[StewartTutt]

I am having trouble with the landline and was wondering when this is going to be changed over to the router. Reading the forum i should have received a letter but have not as yet.

[John_GS]

Hi StewartTutt

Thanks for posting and welcome to the community.

What issues are you having with the landline please? I've not been able to locate your account from the forum details provided to be able to run any diagnostics etc.

Best,

[StewartTutt · Accepted solution]

Hi John

The landline is very noisy and when we had an Engineer out to fit a new TV box he suggested that we have the phone connected to the router but we have heard nothing from Virgin about this.

I can provide my account number if that would help you.

Regards

Stewart

[John_GS]

Thanks for coming back to me. Sorry to hear there's noise on the line. 

Let me send you a PM now to assist further.

Best,

[John_GS]

Hi @StewartTutt

Thanks for joining me on PM. The 21CV conversion isn't available. 

I am going to run some diagnostics. Does the noise happen all the time during calls or before dialing a number? 

Kind regards,

[StewartTutt]

Hi John

Line is noisy all the time.

I have been told that the router option is not available in my area (TN23 7UR).

Can you please confirm this?

Regards

Stewart

[John_GS]

I have confirmed above the conversion isn't yet possible. 

What kind of noise is it please;

• Broken Tone Beeping 
• Crackling & General noise on the line 
• Other voices & conversations

Let me know

Best,

[StewartTutt]

John

Crackling and general noise on the line.

Regards
Stewart

[John_GS]

Thanks for confirming. 

Can you confirm - Are you plugged into the master socket or an extension, how many pieces of equipment are plugged into the phone, less or more than 3? 

Also has an alternative handset been tried? 

Best,

[StewartTutt]

John

We are plugged direct to the master socket with no extension points.

I will try another handset to see if the existing handset is causing the issue.

Regards

Stewart