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Landline Phone keep disconnecteing phone calls

sandelben
On our wavelength

Hello my landline keep disconnecting phone calls at random as I phone 150 today  twice my landline disconnect both calls not sure why

ben
19 REPLIES 19

sandelben
On our wavelength

I will when I get home 

ben

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

No problem. 

 

Cheers, 

Ryan. 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
60300009
Locked
Provisioning State
Online
ben

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000005.640256 qam25
22030000005.840256 qam9
32110000005.540256 qam10
42190000005.340256 qam11
5227000000540256 qam12
62350000004.940256 qam13
72430000004.840256 qam14
82510000004.940256 qam15
92590000004.640256 qam16
102670000004.540256 qam17
112750000004.540256 qam18
122830000004.540256 qam19
132910000004.540256 qam20
142990000004.640256 qam21
153070000004.840256 qam22
163150000005.140256 qam23
173230000005.540256 qam24
183390000005.840256 qam26
193470000005.940256 qam27
203550000005.840256 qam28
213630000005.840256 qam29
223710000005.640256 qam30
233790000005.540256 qam31
243870000005.140256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.9260
2Locked40.3110
3Locked40.9130
4Locked40.390
5Locked40.3180
6Locked40.3100
7Locked40.3120
8Locked40.3170
9Locked40.380
10Locked40.9160
11Locked40.9110
12Locked40.9150
13Locked40.3120
14Locked40.9130
15Locked40.9120
16Locked40.9140
17Locked40.9110
18Locked40.9230
19Locked40.9250
20Locked40.9230
21Locked40.9370
22Locked40.9120
23Locked40.3100
24Locked40.330
ben

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000948.8512064 qam1
23939998647.3512064 qam4
34619997948.8512064 qam3
45370003148.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA00 
ben

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dJKDHSUBsgvca69834ncxv987



Primary Downstream Service Flow

SFID29139
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID29097
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
ben

12/05/2022 12:28:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 08:15:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 20:01:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 19:54:18noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 14:42:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2022 22:10:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2022 14:04:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2022 07:53:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2022 21:49:42noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2022 21:48:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2022 07:39:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2022 01:47:3noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2022 01:47:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2022 00:40:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2022 14:38:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2022 04:31:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2022 16:24:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2022 15:43:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2022 13:37:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2022 09:27:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
ben

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

I have checked from our side also and there is nothing that stands out. 

 

I can see you have spoken with Paul on a previous post back in April about the same thing and he had asked about putting the hub into modem mode to see if there is any difference. Was you able to complete what was advised? 

 

Cheers, 

Ryan. 

sandelben
On our wavelength

yes same results 120mbps

ben

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @sandelben,

Thank you for coming back to us in regards to your ongoing speed issue. I'm sorry to hear that your speeds are still showing as slow in comparison to your package.

Have you been able to take a look at our Speed Up page to see if this can help?

After running some internal checks on our systems, I cannot see any power level issues that would be impacting your speeds. 

Do you have an alternative Ethernet cable to try out to see if the speeds change at all?

Let us know how you get on. 

Thank you.

Paulina_Z
Forum Team

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