on 11-05-2022 20:59
Hello my landline keep disconnecting phone calls at random as I phone 150 today twice my landline disconnect both calls not sure why
on 12-05-2022 08:03
Hi sandelbem,
Thank you for your post!
Sorry to hear about the fault you've been having here - how long has this been happening for? Is it on every phone call that takes place whether that is incoming or outgoing calls?
Cheers,
Ryan.
on 12-05-2022 08:49
A week at the most only on 150 calls I do if I make a payment or speake to your team
on 12-05-2022 08:55
Ah, okay - thank you for letting me know that.
Have you seen it on any other number at all?
Cheers,
Ryan.
on 12-05-2022 08:58
No just the 150 number very annoying as if I speaking to your team and my landline phone hang on them
on 12-05-2022 09:12
So strange - can it be at any part of the call, whether that's selecting options to then speaking with someone?
I know it sounds silly, but if you call 0345 454 1111 which is basically the same number as 150 - does it happen on that?
Cheers,
Ryan.
on 12-05-2022 09:16
It when I speaking to the team I tried that 0345 number it dose on that number to
on 12-05-2022 09:21
Can I ask the reason of the call - as I might be able to help?
Cheers,
Ryan.
on 12-05-2022 09:30
I having problem with my internet speed I paying for 500 but on ethanet I am only getting 120mbps at the most this is direct connected to the hub
on 12-05-2022 10:00
This is something that we can look into - not a problem at all.
Can you post your Hub status and logs please?
In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'
Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.
Can you also provide me a wired speed test here: (speedtest.net) and post the results please.
I would also advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.
Cheers,
Ryan.