Virgin Media Community

[Jamesh123]

Hi 

We changed the account at Virgin Media from my partners name to mine and our equipment was updated.

WE SAID WE NEEDED TO KEEP OUR EXISTING NUMBER of [Removed] and were told that was fine. Engineers came on Sat to install and we had a new number. I phoned V Media on Sat and was told it would be transferred back. Yesterday it still had not been done.

I have called FOUR TIMES and been hung up on and spent 4 hours in total holding. If I could leave virgin media I would but you are the only service provider I can use. Our phone number is our work number and we are loosing business

I am ready to take this legal and contact your CEO by COP today unless someone calls me back on [Removed]

Thanks

James

[MOD EDIT: Subject heading changed to assist community]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Jamesh123]

so the saga continues on my 12th conversation with even worse service. Am now collecting the names of the people and their IDnumbers. Appaling

[Tom_F]

Hi Jamesh123, thanks for your post.

Sorry for any problems with your number-port - and any bad experience when getting in touch about it on the phone.

To get a better idea of what's going on I'll  need to check your account. I'll send a PM shortly to get some details & we'll take it from there.

Tom_F