cancel
Showing results for 
Search instead for 
Did you mean: 

Landline Not Working

hmscpd
Joining in

My landline is not working this afternoon even though earlier in the day I was able to make and receive calls. The network status check says that there are no problems in the area however I do not own a mobile phone in order to contact Virgin to get an engineer out to fix the problem. I have tried removing the phone connection, turning it off and on at the mains and plugging it in at the test socket but nothing works. I have had had no issues with my broadband so it is only the phone line that needs fixing. How do I contact Virgin without a mobile? Is there an email address or a webchat facility I can use?

Please help, thanks

1 REPLY 1

Vikki_M
Forum Team
Forum Team

Hi @hmscpd

 

Thank you post and welcome to our community 🙂

 

I am sorry to hear of the issue with the phone line.

 

I have taken a look at things from our side and there is an outage in your area.

 

The estimated fix time is today at 16.35pm.

 

I am sorry for any inconvenience that may be caused whilst we work to resolve this. 

 

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide