Landline- No dial tone

[Tilliersensign]

We have no dial tone on our landline, we have checked the power and sockets and also run the diagnostic check. It was working on Friday but not yesterday or this morning

[Kath_F]

Hi Tilliersensign, 

Thanks for your post and apologies to hear you are having an issue with your landline service. 

It looks as though we will need to get an engineer out to check on things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Tilliersensign, 

Thanks for coming back to me via private message with your information. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.