Landline - No Service

[LHouston]

I have no landline service, connected via plug and socket. Tested three different phones. 150 says not available at present ring later. Northampton area

Website help takes you round in circles.

[Tom_W1]

Hi @LHouston, thanks for your post although I'm sorry to hear that your landline isn't working at the moment.

I've ran some checks for you and there doesn't appear to be any identified area problems so we must treat this individually.

As you've tested different phones I'll send you a Private Message to ask you to confirm some further details, so we can get somebody out to you to assist.

Please expect this message to arrive shortly and respond when you can!

Many thanks

[Tom_W1]

Hi @LHouston, thanks a lot for your confirmation of details privately.

I've been able to book a technician for you to get this sorted - you'll receive a text message confirmation of the appointment within 24 hours, but alternatively you can view the date/time through your My Virgin Media account too here.

I hope this helps and please let me know if you need any further help!

Many thanks

[LHouston]

Hi Tom,

Thank you

[Tom_W1]

Hi @LHouston, you're very welcome!

Take care.