Landline - No Dial Tone

[Pabasham]

i have no ring tone on my land line it has a wall connection i only have a router 

[MOD EDIT: Subject title changed for clarity]

[Ashleigh_C]

Hi there @Pabasham

Thank you so much for your post to our community forums and welcome to the team, it's great to have you on board!  I'm so sorry to hear that you are facing this issue! Can I ask if the phone is plugged into your main socket? If so are there any other pieces of equipment connected here? 

Thank you.

[Pabasham]

im having trouble replying. I get a message saying not allowed on forujm

[Pabasham]

yes its wall connected not mains socket

[Ashleigh_C]

I can see the message you have just posted now, are you able to try and answer the questions again for me?

Thank you. 

[Pabasham]

Thank you it is connected to wall phone line only which is downstairs ,there is a routerhub upstairs it has no phone sockets on it

[Pabasham]

Yes

[Ashleigh_C · Accepted solution]

Thank you @Pabasham

I'm going to send you a PM so we can take a closer look into this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Ashleigh_C]

Hello again, 

Thanks so much for your private message and confirming your address, I have now booked you a visit for landline – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.