Our landline does not work, no tone, no sound at all, which is exactly the same situation as before.
This is the 4th time we face this issue over the last 8 months. Every time your engineer fixes it & recover for a while, but the problem persists like this.
Anyhow, please arrange the engineer urgently (at your earliest & we will accommodate the schedule since we need the landline desperately now).
I appreciate you for bringing this up to our attention. Sorry for all the trouble that your landline service has caused you. I know that this very important to you and I can definitely help you book an engineer. We can do this via online chat.