Landline Dead

[evethesleeve]

Hello, 

Think there might be a fault with my line. No issue showing in my area and tried two different handsets but nothing. 

No dialling tone or any noise through landline headset. 

Do I need an engineer?

thanks 

[Nathan_B]

Hi there @evethesleeve, thanks for your post.

Sorry to see you have no working landline. I have checked our system for any faults in your area and have been able to see there is an issue affecting TV, broadband and phone lines.

The estimated fix time for this issue is 20/04/22 at 9am. Rest assured our team will be working on getting this issue resolved asap.

Apologies for any inconvenience caused.

Regards

Nathan

[evethesleeve]

This issue still persists - can I get some help please? 

[Kath_F]

Hi evethesleeve, 

Thanks for coming back to us on this one. I'm sorry to hear that the issues are ongoing. 

Looking at things this end, I can see the fault has since cleared so as you're still having an issue we'd need to look at getting an engineer out to you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
 

[Kath_F]

Thanks for coming back to me via private message. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

• The technician diagnoses the fault as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.