Landline Connection to Router

[GarryL]

I have lost my connector that connects the landline to the router (while moving things around at home)  which I understand is exclusive to Virgin? Anyone  know where I can get a replacement, My router is a Hub 3.0

Thanks 

Garry 

[goslow · Accepted solution]

The adapter is a generic part, RJ11 plug to BT socket adapter. Readily available from your preferred online supplier for typically sub-£5.

If you have a relatively new phone then the most commonly-available version(s) should work. If you have an old phone (typically >15 years old, early 2000's or before) then you might need an adapter which has a 'ringing capacitor' in it (which allows an old phone to produce a ringing tone).

Sometimes the forum team can arrange for a passing technician to drop one off through the letterbox (usually for new customers though). One of the forum team will reply in a day or two if you want to wait for their response.

[Zach_R]

Hi @GarryL,

Thank you for your post. We're here to help.

I'm very sorry to hear that you seem to have misplaced your landline adapter. I'll send you a private message in a few moments so that we can take a few details to get this looked into for you.

Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[GarryL]

Thanks for the information

[GarryL]

goslow:
Thanks for the information