on 19-03-2022 13:53
Currently the land line is using the original BT wiring from 20 plus years ago. It is exposed to the elements and is extremely flimsy. The broadband / internet/TV comes through the main hub on an adjacent wall and is waterproof. I would like the telephone to be routed through this hub. Have not been able to speak to a person/customer services . Please advise
on 19-03-2022 14:30
Thanks for posting on our community forum!
We're in the process of upgrading all of our customers to our 21CV service, we will be sure to make you aware once we're ready to get you migrated over to this
More information can be found here
Regards
on 19-03-2022 15:10
Hi Can you confirm that an adaptor has been ordered. Or do I need to request
thank you
Linda hawkins
on 19-03-2022 15:27
Thanks for the reply!
You'll receive an email when we're ready to migrate you over and this will advise you of all the steps necessary.
Regards
on 27-03-2022 14:17
QCan you advise when this will be the current wiring is exposed to the elements and is very fragile. The phone line is currently not working
regards
linda Hawkins
on 28-03-2022 11:11
Sorry to hear you're landline is not working @lindahawkins
We can run through some quick checks to see if we can resolve this for you here. Please also check that all handset are placed correctly into their bases.
Can you confirm:
Let me know if any of these have resolved your issue and if not we'll investigate further.