on 02-05-2021 17:11
Hi, I haven't had a dial tone on my home phone since Thursday, all there is static.
I have done all the checks on the online guidance but there is no change.
I am unable to book an engineer online and can't reach anyone on the phone.
Please help!
Answered! Go to Answer
on 02-05-2021 17:57
Hi Lee099
Thanks for posting and welcome to the community. My apologies for the landline issues.
I'm currently running a diagnostic for you and it's asked me to ask you this;
Is the phone plugged into an extension socket or are you plugged into the master socket? The master socket will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.
Kind regards,
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on 02-05-2021 17:57
Hi Lee099
Thanks for posting and welcome to the community. My apologies for the landline issues.
I'm currently running a diagnostic for you and it's asked me to ask you this;
Is the phone plugged into an extension socket or are you plugged into the master socket? The master socket will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 02-05-2021 18:07
Hi, thanks for your reply.
It is plugged into the master socket and always has been, I do not have an extension.
on 03-05-2021 10:45
Hi @Lee099,
Thanks for confirming for us. We have just taken your line off the network and reconnected it - are you able to test if the problem is still occurring?
Let us know and we'll go from there 🙂
Thanks,
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on 03-05-2021 20:18
Hi Molly_G,
It is still the same, no dial tone, if anything the crackling is even louder now.
on 04-05-2021 08:17
Morning Lee099,
Thanks for getting back to us,
As there's still an issue I'll need to arrange a technician to come and take a closer look.
You can view the time and date of your appointment via your online account here
Alex_Rm
on 16-04-2022 21:06
i currently dont have a 'spare' land line , but i got 3 wireless phone and the internal intercom is good on all 3, i check the wall socket, not plugged into the hub. that is connect correctly. i traced the phone cable and that intact no kinks or nicks. I power cycled the phone master base and no difference
i cant make outgoing and incoming say line busy, but there no dial tone and no sound it 'connect' after dialling and just silence
i was hoping that tech support could just power cycle the connect card, i get hold of a 'backup[' land line soonest
on 16-04-2022 21:36
@gbusrt wrote:i currently dont have a 'spare' land line , but i got 3 wireless phone and the internal intercom is good on all 3, i check the wall socket, not plugged into the hub. that is connect correctly. i traced the phone cable and that intact no kinks or nicks. I power cycled the phone master base and no difference
i cant make outgoing and incoming say line busy, but there no dial tone and no sound it 'connect' after dialling and just silence
i was hoping that tech support could just power cycle the connect card, i get hold of a 'backup[' land line soonest
This reply from @gbusrt actually belongs on their original topic here