Land line set up with new number

[Samjulia_01]

Hi we need help as engineer should have given us our old number when he set up our hub, but instead we got a new number.  How can we get our previous number back ?

[Nathan_B]

Hi @Samjulia_01, 

Welcome to the forums and thanks for your post.

Just to confirm do you mean a number from another provider? If so did you notify them that you were leaving so they could release the number for us to port over?

Regards

Nathan

[Samjulia_01]

Hi Nathan,

Yes we did let our old provider know, also when we contacted Virgin we were asked if we wanted to keep our old No. Which we did want t do.

Thanks Sam.

[Nathan_B]

Thank you for confirming.

I'm going to send you a pm so I can take some details from you to have a look at this further.

Regards

Nathan