Virgin Media Community

[alice10]

My landline cut out last night.

I checked the  wired .box on the wall and noticed that there were two disconnected/loose  wires, I tried plugging the phone  into the socket on the right hand side INSIDE  the box itself and the main phone worked but an extension did not.

I have tried searching the Virgin help pages but cannot find a solution as it would appear that I need a new wall socket.

[Matthew_ML · Accepted solution]

Hey alice10, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some issues with phone.

Thank you for confirming you have tried these steps.

I am going to send you a PM so we can look into this for you.

Please look out for the purple envelope. Thanks