Land line hangs up on connection

[deakobat12]

When I call out, if the person picks up, the connection is dropped almost immediately.  When someone calls the phone does not connect but I get the 'calling' tone.

I have been through the problem-solving process with the (Indian?) call centre (via my mobile) and although he was very thorough with his checks he could not find any fault on the line.  He suggested trying a different handset which I have since done, but still the same problem.

Can you help take me to the next stage please?

Derek

Cambridge

[Sofia_B]

Hi @deakobat12. 

Thanks for your post 🙂 

I'm so sorry to hear you're having some issues with your landline, I can appreciate how frustrating this must be and we apologise for any inconvenience caused. I've had a look into your account and I can't see any issues on our end, but I'm going to send you a PM to get some more details so we can escalate the matter for you.

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks, 

[Sofia_B]

Thanks for chatting with us over PM @deakobat12. 

I've booked a technician in for you to come take a look at this and hopefully get things resolved for you. 

You can view the date and time of the appointment via My Virgin Media and amend this if the appointment doesn't suit you. 

Please keep us updated on how things go. 

Thanks,