Land Line problems

[mjkeW]

My phone stopped worling on Sunday, no dialing tone, nothing at all. On Tuesday I managed to talk to customer service about it. They told me my phone line and wall box were now obsolete, as my area (which is 12) has now been switched over to fiber broadband and I need to connect the phone to my Hub3. They said they would send me a RJ11 cable to do this.

I have connected my land line to  Phone 1 port on the Hub. No dialing tone says Line Cord Error. Checked on the internet and it says this is because Virgin have not changed over in my area. I am not happy they told my area had changed .At the moment I have no phone line.            

[Paulina_Z]

Hi @mjkeW,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your landline connection after our Home Phone Switchover.

I'll be more than happy to look into this further for you and see what I can do to help. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you. 

[Paulina_Z]

Hi @mjkeW,

Thank you for coming back to me via Private Messages. I'm sorry I wasn't able to assist with your issue today as you've decided to amend your package.

If you give our team a call on 150/ 03454541111 or text them on 07533051809, they'll be able to help find the best suited package for you. 

If there's anything else we can do to help you going forward, please let us know. We're here to help.

Thank you.