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nsmith50
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LANDLINE NOT WORKING

My home landline is not working this morning

No dial tone and cannot receive calls either.

I have checked with replacement handsets, just in case and no joy, therefore must be virgin fault.

It had just had to be today when I have to make and receive some important calls, and on a Friday too, which means that I experience problems if I have to wait till Monday, because the firms I am waiting for do not work weekends.

Hopefully somebody from Virgin will see this and be able to arrange help.

I have run the phone test which did not result in anything.

Thanks in anticipation 

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Moderator (Retired) Huw_B
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Re: LANDLINE NOT WORKING

Hi there @nsmith50

I'm really sorry to hear that your phone line is not working at the moment, I understand how frustrating that must've been for you when you were expecting important calls. 

I've run some tests our end and can see no reason for this. As you've already tried other phones, I'd like to look into booking a technician to call out and investigate further. 

I've sent you a private message in order to get things moving, please look to the top right of this page where you'll see a purple envelope icon, click on this to see my message. 

Apologies once again

Huw


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