on 30-04-2021 12:58
Would I be able to request itemised bills for the last 2 months, showing all calls made from my landline? This is not something I normally need, but I need a list of all the calls made by myself for the last 2 months due to legal issues, Many Thanks
on 30-04-2021 13:29
Hello leewhite1974
Thanks for your post
This is something I can arrange for you
As this is fully Itemised it will be a cost of £2 per copy
And we send them by paper which can take 2 weeks
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
30-04-2021 14:15 - edited 30-04-2021 14:17
@Gareth_L wrote:Hello leewhite1974
Thanks for your post
This is something I can arrange for you
As this is fully Itemised it will be a cost of £2 per copy
And we send them by paper which can take 2 weeks
<snip
Regards
Gareth_L
@Gareth_L
I have not seen this response from VM before. My understanding was usually the reply is that the information is not available retrospectively.
Has there been a recent change in this? Can customers now request back-dated, full-itemisation for their bills (at a cost) should the need arise? How far back in time can they request?
@leewhite1974
Does your current billing only show calls above the default 50p limit (available in My Virgin Media)? If so, you could ask VM to apply full itemisation from this point forward should you ever have a similar future need.
on 30-04-2021 14:37
The bills will not show all calls. Any calls that are package inclusive or free will not be listed.
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on 30-04-2021 14:43
@nodrogd wrote:The bills will not show all calls. Any calls that are package inclusive or free will not be listed.
In which case, the offer of the paper printouts presumably won't be any different than the last year's worth of PDF bills which can be downloaded from MVM (less the £2 charge per bill!)?
on 30-04-2021 15:37
on 30-04-2021 15:59
@Gareth_L wrote:Hi @goslow
We can go back as far as the Systems allow us for them to be printed
Average its 12 months give or take
@nodrogd, We are able to pull a copy with all calls dialled barring any numbers like childline for obvious reasons
Gareth_L
Thanks for that. Useful to know for anyone in a similar position to the OP requiring it retrospectively for legal reasons or when billing is being questioned. To the best of my knowledge, past answers have always been that the information was not available retrospectively (which I had always thought was odd and that the information must be logged somewhere with VM).
on 03-05-2021 14:04
Hello leewhite1974
Sorry I jumped into this one with some duff information
We can send as copy bill for calls that are charged
Any calls that are free under a tariff will not show on the copy bills
If you needed a full itemised bill the this would need you go down the
Court route
Gareth_L