on 29-08-2021 11:58
Hello, I'm trying to make an international call to Poland but it keeps saying the number is not recognised. I have the Talk Extra International for my landline account.
For example I dial 00 48 xxxx xxxx, wait a few second then it tells me the number is not recongnised
I can receive incoming calls from this number , but not make calls even if I pick this number from incoming calls list.
Anyone else having this issue?
Any help please
on 29-08-2021 12:18
Hi Filip1
Sorry to hear this is happening
The 00 is the right number calling from the UK
The 48 is the right area code calling to Poland
The remaining digits
Are you entering the area code for the correct part and then the right Number
Are you able to check with the recipient to see if they have a block on there side for incoming international calls?
Are you able to dial out any other numbers okay?
Gareth_L
on 29-08-2021 12:55
Are you entering the area code for the correct part and then the right Number ?
Yes.
Are you able to check with the recipient to see if they have a block on there side for incoming international calls?
It might be difficult , but I will ask.- ( different providers )
Are you able to dial out any other numbers okay?
To some of international numbers yes , but to some of them no.
( My friend has the same problem)
Thanks
on 29-08-2021 13:00
Thanks Filip1
The part where your Friend is having the same issue
Is that calling the same number as you are?
Gareth_L
on 29-08-2021 13:12
on 30-08-2021 10:01
Hi Filip1
Just a quick message to see if you have an update regarding the recipients service
Gareth_L
on 31-08-2021 19:53
on 31-08-2021 20:06
Hi @Filip1,
Thank you for coming back to us in regards to this issue. No problem at all.
Please keep us updated if you have any further information and we'll be more than happy to look into this further.
Thank you!