on 21-07-2022 11:29
My mum’s landline has an intermittent dial tone and she cannot receive calls. When we try to phone her there is a message of “user is busy” - please help
Answered! Go to Answer
on 21-07-2022 15:55
Hello GaryD1955,
Thank you very much for those details.
I have arranged for an engineer to come out.
As the Account is an Accessibility Account, We will be out in the next 24 hours.
I have advised the Faults Team of your Mobile Number as well that was on the account.
Can you let me know how you get on.
Gareth_L
on 21-07-2022 14:07
Hello GaryD1955,
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your Mums Telephone service.
Is your Mum able to dial out?
Has she left the phone off the hook or tried an alternative handset?
We will more than likely need to arrange for an engineer to attend anyway.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 21-07-2022 15:55
Hello GaryD1955,
Thank you very much for those details.
I have arranged for an engineer to come out.
As the Account is an Accessibility Account, We will be out in the next 24 hours.
I have advised the Faults Team of your Mobile Number as well that was on the account.
Can you let me know how you get on.
Gareth_L
on 21-07-2022 16:10
Dear Gareth - thanks so much for your brilliant swift service. Absolutely wonderful. I will keep you updated. Kind regards Gary
on 21-07-2022 16:24
No problem at all GaryD1955.
Were all happy to help on here.
I am in tomorrow so will check to see how thing are.
Gareth_L
on 22-07-2022 10:26
Good morning Gareth
All fixed thanks so much .. give yourself a huge pat on the back for a job well done. You are a credit to your company. Show this message to your manager when asking for a salary increase.
have a good weekend
kind regards Gary
on 22-07-2022 10:35
Good morning Gary.
I was just going to check the account to see if this was fixed.
You beat me to it haha.
Thanks for your feedback, Not sure if I will get a pay rise but I have passed it on.
Can you pas on my apologies to your Mum as well please.
Have a great weekend your self
Gareth_L