cancel
Showing results for 
Search instead for 
Did you mean: 

Intermittent dialling tone

GaryD1955
Tuning in

My mum’s landline has an intermittent dial tone and she cannot receive calls. When we try to phone her there is a message of “user is busy” - please help 

1 ACCEPTED SOLUTION

Accepted Solutions

Gareth_L
Forum Team
Forum Team

Hello GaryD1955,

Thank you very much for those details.

I have arranged for an engineer to come out.

As the Account is an Accessibility Account, We will be out in the next 24 hours.

I have advised the Faults Team of your Mobile Number as well that was on the account.

Can you let me know how you get on.

Gareth_L

See where this Helpful Answer was posted

6 REPLIES 6

Gareth_L
Forum Team
Forum Team

Hello GaryD1955,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your Mums Telephone service.

Is your Mum able to dial out?

Has she left the phone off the hook or tried an alternative handset?
We will more than likely need to arrange for an engineer to attend anyway.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

Gareth_L
Forum Team
Forum Team

Hello GaryD1955,

Thank you very much for those details.

I have arranged for an engineer to come out.

As the Account is an Accessibility Account, We will be out in the next 24 hours.

I have advised the Faults Team of your Mobile Number as well that was on the account.

Can you let me know how you get on.

Gareth_L

Dear Gareth - thanks so much for your brilliant swift service. Absolutely wonderful. I will keep you updated. Kind regards Gary 

No problem at all GaryD1955.

Were all happy to help on here.

I am in tomorrow so will check to see how thing are.

Gareth_L

Good morning Gareth

All fixed thanks so much .. give yourself a huge pat on the back for a job well done. You are a credit to your company. Show this message to your manager when asking for a salary increase.

have a good weekend 

kind regards Gary 

Good morning Gary.

I was just going to check the account to see if this was fixed. 

You beat me to it haha.

Thanks for your feedback, Not sure if I will get a pay rise but I have passed it on.

Can you pas on my apologies to your Mum as well please.

Have a great weekend your self 

Gareth_L