Intermittent dial tone

[tifosi]

Hi,

I get these weird beeps before my phone actually dials a number. I called 150, and was told this was an intermittent dial tone, and that it just meant that I had a voicemail (and to call 1571). 

I called 1571 and no voicemail was waiting. I finished the initial setup of the voicemail (I'm relatively new to Virgin), and hoped that that would do it, but no, I still have the funny tones before the phone dials the number I've put in.

Any ideas? I've done some searching and I'm not in the Midlands! I see someone else had this issue and someone from Virgin did something in the backend to fix it. Hopefully someone will pick up on this.

[pyford]

hi 

im now getting intermittent dialling tone,have tried rebooting router and calling 1571(i have no messages)  

had this since 8/11/19 can someone help please?

[John_GS]

Hi pyford,

Thanks for your post and welcome to the community 🙂

Can you clarify what you mean relating the dial tone being intermittent? Is it the dial tone when you pick it up? Or just overall?

Kind regards,

[pyford]

hi john thanks for the reply

        when i pick the phone up i have a dialing tone for about half a second, then it cuts out for about half a second, then i get a dialing tone for half a second again and it repeats like this.

[Joe_F]

That is not good, I am going to need to take a closer look, I am going to send you a private message now.

Thanks Joe_F

[Layth]

Hi 

I get this intermittent tone before I place a call. I have no voice-mails and am in a red zone.

Can you please help. 

Thanks

[Tom_F]

Hi Layth, thanks for getting in touch. 

Sorry to hear you've had this problem with your landline/dial-tone. I wasn't able to help further using your forum details alone on this occasion - so please look out for my PM (the purple envelope) and get back to me with the requested info when you can so we can help further.

Tom