Virgin Media Community

[JeffC54]

This is my first post so hope someone can help

When making or receiving calls when either person speaks we are unable to make the conversation out as there is a lot of crackling and interference on the line....I have used the Virgin Media service status and this didn’t reveal any issues....I have also tried a different phone in the socket but the cracking and interference is still there.

[Natalie_L · Accepted solution]

Hi JeffC54, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing some issues with the telephone service. 

It sounds like you have ran through some checks already but could you please confirm if the cables leading to the handset are all secure and without damage? 

If you could check this and let me know, I will be happy to assist further 🙂 

Thanks 

[JeffC54]

Thanks Natalie

The phones have not been moved and everything seems ok and not damaged

[Natalie_L · Accepted solution]

Thank you for checking and letting me know 🙂 

I have ran a check from our side and can confirm there are no current outages in your area that could be causing this issue.

With this being the case, I have gone ahead and booked you a visit from our technical team. 

You can view/amend/cancel this appointment by visiting your online account here. 

We will also pop you over a text to confirm the appointment at least 24 hour prior 🙂 

Let me know if you have any questions or concerns. 

[JeffC54]

Many thanks for all your help Natalie....Hopefully the engineer will be able to resolve the issue.....I’ve visited my online account to 

view the appointment you’ve made for me but I can’t find it....Can you let me know where to look?

[Natalie_L]

Hi JeffC54, 

You're very welcome 🙂 

Of course, you will need to visit the 'track my order' section of the web page to view the appointment but it can take a few minutes to update. IF it has not updated by midday please do let me know and I will look in to this for you 🙂