on 26-03-2021 11:37
I know this has been asked before, but I see that it can be resolved through contact here rather than by trying to call for help.
I want the number of rings before voicemail kicks in to be increased to the maximum, please.
Gerry
Answered! Go to Answer
on 08-04-2021 09:20
Hi Gerry,
Thanks for coming back to us with a update, glad to hear you now have more time to answer the phone, please let us know if you have any further issues.
Regards
Paul.
on 12-05-2021 15:01
I have called VM several times to have the number of rings extended before Voicemail kicks in. Still only 5 or 6 rings, though. One advisor said it was probably by phone model causing the problem as the VM has been set to 10 rings. I recently changed the landline phone but this did not help. Has anyone had theirs successfully se to ring at least 8 times?
I may have to have the VM deactivated as it really is a nuisance giving so little time to get to the handset.
on 12-05-2021 15:25
Hi there @Antwood
Thank you so much for your first post to our Community Forums and welcome! It's great to have you here.
I'm so sorry to hear you are having this issue with your phone! Can I ask for how long in seconds does the phone ring before it cuts off?
Thank you
on 12-05-2021 15:54
Hi Ash
It rings for approximately 14 seconds before the VM takes over.
on 12-05-2021 16:14
Thanks for letting me know @Antwood.
I have tried to extend the ringer again for you, it should be for 30 seconds or around 10 rings. Please let me know if this has worked for you?
Thank you.
on 12-05-2021 16:19
on 12-05-2021 16:27
Hi @Antwood,
Thank you. We're here to help further if you need us.
Thanks,
on 12-05-2021 16:53
Hi Ash
The phone rings for 22 seconds now so slightly improved. 30 seconds would be perfect if possible.
Thanks anyway
12-05-2021 16:53 - edited 12-05-2021 16:56
It seemed to take a few days for the increase to ten rings to take effect, but it worked in the end.
PS - that means it rings for 30 seconds.
on 13-05-2021 08:35
Thanks for the info. I will see how this is at the weekend.