Incoming calls

[wondawoman17]

After receiving incoming calls the phone rings again anywhere from a few minutes to hours later. When you dial 1471 the caller details are those of the original incoming call. Not getting much reponse from Virgin.

[Client62]

Is your telephone connected to a Hub 5 ?

[wondawoman17]

Not sure, its an issue at work.

[goslow]

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@wondawoman17 wrote:

Not sure, its an issue at work.

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If your problem is on a Virgin Media Business connection at your place of work, the VM forum staff here won't be able to help you as this forum is for residential services only.

[wondawoman17]

Thanks for the information. Still hoping someone might know something, 

[goslow]

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@wondawoman17 wrote:

Thanks for the information. Still hoping someone might know something, 

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You may possibly get some suggestions about what the problem might be but, if you are a VMB customer at work, the only way to investigate/change/fix anything will be via VMB

https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/

and report the fault.

[wondawoman17]

The fault has been reported, it has been ongoing since installation. repeatedly spoken to VMB. I was just reaching out in the hope that someone may have come across the same. 

[Client62]

If it is a Virgin Media Hub 5 their is a known issue with Ghost Calls (spam calls), depending on the phone there can be a bell tinkle sound or the appearance of a missed call and no number shown for the missed call.

If your phone is connected to a telephone wall socket that is a different fault / issue.

If the phone is connected to a VM Business HITRON Hub / Router, that is where this residential forum is going to struggle as we very few business members with that type of kit.

[wondawoman17]

thank you for the reply, any help at this stage is much appreciated. As virgin claim they've never heard of this before. 🤔 And even closed the fault ticket without it being rectified. 

[Molly_T]

Hi Wondawoman17 👋 welcome to community! Thank you for posting. 

Sorry to hear about this issue with the landline services at your work place! 

Sadly as other members have already advised we can't offer support for Virgin Media Business services. You would need to get in touch with them directly 👉 Contact us | Virgin Media Business. You can also raise complaints with them here 👉 Complaints Form (virginmediabusiness.co.uk) if needed. 

Hopefully they are able to get this resolved for you ASAP! Thank you for your patience in the meantime. 

All the best.🌞