Welcome to the Community, the default limit for itemised calls is 50p, so you'll only see calls that cost more than that on your standard bill.
I'd recommend calling our customer service team to request that is changed for you if you requesting a fully itemised bill moving forward. You can call them on 150 from any Virgin line or 0345 454 1111 from any other.
I just called Virgin on 150, there are a couple of ways itemised billing can be achieved:
1. For customers on e-billing (or e-mail billing), taking the call threshold down to 0.1p from the default 50p will effectively show call details for the calls made, at no additional cost, or
2. For customers on paper billing, for £1.75 per bill, a fully-itemised paper bill can be sent.
In both cases, the itemisation only shows for calls made *after* the date that "itemised billing" was requested, as far as I understand it.
I am not 100% clear if the options above only result in calls outside the 1000mins per month Multi Talk 1000 and Talk More Anytime call bundles being itemised, I guess with my first bill due to be generated on 09-Mar, I will find out.
I use e-billing, so I don't see why that should be something I need to ring a call centre for, since it costs nothing. Further more, I don't want to have to. I expected to be able to change this on my Virgin account details.
I make very few phone calls, and the majority fall below the 50p threshold, so my bill is only ever just an unexplained total.
How do I get this changed, without having to ring a call centre, and suffer torture by hold music?