on 18-05-2020 10:56
I'm happy with my broadband but no longer need the landline.
I signed up to the internet account so I could alter this online, but my account won't let me remove the landline.
I've been on hold 30 minutes.
Virgin media, please supply instructions for completing this action online given the business of the call centres at the moment.
Thank you
Thank you!
Answered! Go to Answer
on 18-05-2020 11:03
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 18-05-2020 11:03
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 18-05-2020 12:22
Hi Howard, thank you for your help, it is much appreciated.
Please can VM also answer with an option to contact them directly apart from the call centres which are overwhelmed right now.
Thanks!
on 18-05-2020 12:25
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-12-2020 13:31
I tried their webteam email and that bounced back saying either their inbox was full or they were busy.
on 03-12-2020 13:35
I've been trying the message service for the last 2 days, after hours they put me through to the queue for the technical team and I have my tablet beside me now (13:34 3 December) and still haven't heard anything, despite the eventual response from the first line yesterday telling me i had been transferred to the technical support queue - they must have a lot of problems to deal with.