on 21-12-2021 08:49
I have a problem with my home phone. I can make calls but not receive them.
I contacted Virgin yesterday and I was promised a call on my mobile but have not received one.
Can you please help?
Many thanks,
Sharon
Answered! Go to Answer
on 21-12-2021 09:13
Thanks Snootyooty
Lets get this booked in for a visit
I just need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 21-12-2021 08:56
HI Snootyooty
Sorry to read the above
What happens when you dial your number
Have you tried another phone in the socket?
Do you have any call diverts set up on the landline
We may need to arrange for a Service Technician to attend, which I can do from here
Gareth_L
on 21-12-2021 09:07
Hi Gareth_L,
Thank you for your quick reply.
when you dial the number initially there is a slight rushing noise and then a beeping and then it cuts off.
I have tried another phone in the socket and it is just the same.
No call divert on phone.
It was working fine on Sunday. I mentioned when I called Virgin yesterday that on Sunday night my TV and router went off 3 times but when I checked it was a known issue. My phone is not connected to this equipment it is plugged into a phone socket.
it would help if you could arrange fir a service technician to attend. I can make call out fine.
Many thanks,
Snootyooty
on 21-12-2021 09:13
Thanks Snootyooty
Lets get this booked in for a visit
I just need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 22-12-2021 08:25
Good morning Gareth_L,
Just a quick message to let you know that my home phone is working again.
I had a text to say they were investigating a network problem affecting my services and had put my service visit on hold.
This morning I had another message advising they had fixed the network issue affecting my services.
As they put the service visit on hold, would they have cancelled this as my services are working again?
Many thanks for all your help.
Regards,
Snootyooty
on 22-12-2021 08:39
Morning Sharon
That's great news
Sometimes it take a few people in the area to call and we can then investigate as local fault
The main thing is its fixed
And the appointment has now been cancelled
So I guess its time to say
Have a lovely Christmas and new year
Gareth_L
on 22-12-2021 09:04
Morning Gareth_L,
Thank you again for everything.
I hope you have a very Happy Christmas and a Happy and healthy New Year.
Many thanks,
Sharon