Huge thanks for telephone port help

[Penny_H]

This is a month overdue but I want to say a big Thank you to @Steven_L for his help with porting my landline number.

I had experienced weeks of frustration and empty promises through the telephone support line and had been paying for two lines whilst waiting for a solution.  Once I joined this community group to see if others had this same problem, I came across Steven_L responding helpfully to another member. Without his help I think I would have given up on Virgin Media.

Thank you so much!!!

[Tom_F]

Hi Penny_H, thanks for your post.

Really glad to hear @Steven_L was able to help with your telephone issue - we're really lucky to have him as part of the team.

I have ensured your feedback has been sent over to him & his manager - thanks for keeping us updated.

If we can help with anything else please don' hesitate to get back in touch.

Tom