Hub 5 phone line isnt working

[LFCKEV71]

Hi i just got hub5 but my phone line not working could you help me please

[Kath_F]

Hi Barzey, 

Thanks for your post and questions around the new Hub 5. 

As it stands, this is only in a soft launch phase where we're making it available to specific groups of customers. 

If your phone line is provided through the Hub, are on a 1GB speed or have intelligent WiFi pods then as it stands you will not be able to have the Hub 5. 

Once the kinks are all ironed out, you'll be emailed to upgrade to the Hub 5 when eligible. 

Thanks, 

[Barzey]

Thanks for that info very much appreciated😁 

[Kath_F]

Hi Barzey, 

No problem at all. 

Let us know if you need any further help or information. 

Take care and enjoy your weekend. 

Thanks,