on 12-12-2021 09:48
Hi i just got hub5 but my phone line not working could you help me please
12-12-2021 09:58 - edited 12-12-2021 10:00
Also mentioned here last week
https://community.virginmedia.com/t5/Home-Phone/Hub-5-phone-line-isnt-working/td-p/4883030
You may be out of luck for a while linking a phone to the hub 5.
on 12-12-2021 12:48
just got off the phone with virgin and they are sending me a phone connector or an adapter he said it should work now
on 12-12-2021 12:55
You should probably get confirmation that it will work from the forum team. Answers from support on the phone may not always be that reliable!
On the hub 3 you can see if the telephony socket is enabled and looking on the welcome screen. Something like this
https://setuprouter.com/router/virgin-media/virgin-media-hub-3/setup-75194-large.htm
Does the hub 5 show anything like that if you log into it?
The forum team should confirm on here shortly for you.
on 12-12-2021 13:04
Hi @LFCKEV71,
Welcome back to our community forums and sorry to hear you are having issues with your landline on hub 5.
We are however glad to see you were able to reach our team who are sending a connector. Please do let us know when you receive it and if you need any further help.
Thanks,
on 16-12-2021 10:54
I have just rang virgin again and they hve just told me i should've have been given the hub 5 so they are ring me back when i can get the hub 3 back on
on 16-12-2021 11:09
Apologies for the hub5 being sent in error, I've checked the account and it does look like the teams have this in hand - please keep us updated with how you get on we'd like to hear everything's been sorted for you.
Tom
on 16-12-2021 14:54
Had to ring up again spoke to a english woman give her the mac code off the box all fixed in 15 min why didn't they do that this morning
on 16-12-2021 15:19
Apologies for hassle the delay, but glad to hear a solution has been found now - thanks for keeping the thread updated. If you encounter any more problems please don't hesitate to give us another shout here.
Tom
on 14-01-2022 15:33
Hi Tom-F, I have only just had the 1GB service installed but received only the HUB 4. I found it still wasn't compatible with Wi-Fi 6 and rang in for it to be changed to the HUB 5. However the young lady was barely understandable with all the noise on the line and her accent clashing but I 'think' she may have said that my phone service isn't compatible therefore I have to remain with the Hub 4. Are you able to confirm or perhaps help me understand please as it does seem weird.? I do have all the correct cabling and Ethernet Card to use Wi-Fi 6 fitted in anticipation.