on 08-12-2021 23:00
HI. I received and setup my Hub 5 today and connected my phone line directly into the back of the hub as it was on the old Hub 3, unfortunately it doesn't seem to be working. I have rebooted the Hub 5 and double checked my phone is connected to the right port, but it still isn't working. Can anyone help me resolve this problem?
Answered! Go to Answer
on 09-12-2021 10:23
Hi @Luqybb91,
Sorry for the confusion. I'm about to send you a private message to help further, which you can access via the envelope in the corner.
Best,
Michael_JK
Community Moderator
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
08-12-2021 23:01 - edited 08-12-2021 23:02
As far as I'm aware you shouldn't have been sent a Hub 5 if you have a Hub based line as it doesn't work with it yet. You'll need to get your Hub 3 reconnected tomorrow.
How did you arrange the Hub 5, as I thought the invites were only going out to eligible accounts.
on 08-12-2021 23:07
I got an invite
on 09-12-2021 08:16
Hi @Luqybb91,
Thank you for making this post regarding connecting your landline to the Hub 5. Just to confirm, unfortunately the landline connection does not work with the Hub 5 yet. I'm sorry you received an invite for this when you use a Hub-based line.
Have you tried reconnecting your Hub 3 and plugging your landline into that?
Kind regards,
Serena
on 09-12-2021 09:46
My old hub won't reconnect, I tried it yesterday night. I installed it, let it run through its regular booting cycle, the green establishing a connection and WiFi symbols showed, but the telephone symbol didn't show up. When I accessed the hubs main menu, all it showed was a white page with giant greyed-out symbols (a cog symbol, home symbol, and pen symbol if I remember correctly) and a "logout" hyperlink in the top left corner.
on 09-12-2021 10:10
I think I should add that after installation of the hub 5 only my PC established a wired Internet connection with the hub 5, the wired connections to my TV and tp-link access point weren't working regardless of what port they were connected to. I even disconnected the PC from port 1 and plugged the TV into it, but even then it wouldn't work despite the PC connecting just fine using the same port . They only started working earlier this morning, so roughly 8 hours after installation.
I have literally no clue why they weren't working, and why they are working now.
on 09-12-2021 10:23
Hi @Luqybb91,
Sorry for the confusion. I'm about to send you a private message to help further, which you can access via the envelope in the corner.
Best,
Michael_JK
Community Moderator
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
09-12-2021 13:09 - edited 09-12-2021 13:16
Thanks to Michael_JK I have switched back to the Hub 3 and everything is up and running. Looks like the Hub 5's telephone feature as well as software isn't ready for prime time.