Hub 5 no land line

[KyleWith1e]

installed the new Hub5 yesterday and the land line inst working, no dail tone or no incoming calls. checked the the stats and it says, 'telephony error' 

the phone is plugged into the back of the hub

[Paul_DN]

Hi Kyle,

Thank you for reaching out to us in our community and welcome, sorry to hear your phone isn't working now it is plugged into your Router, which Router did you have and was the Phone plugged into it and working OK?

Regards

Paul.

[KyleWith1e]

Hub 3 and yes it was plugged in and working perfectly fine

[Paul_DN]

Thank you Kyle,

There should not be an issue with it , can you try the other socket on the adaptor to see i8f it works?

Regards

Paul.

[KyleWith1e]

Ive tried both ports on the hub and nothing

[Paul_DN]

So I can try to help and run some further checks I will invite you into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Kyle,

Thanks for joining me in a private chat and for clearing security, as advised I have now arranged a technician for you, you can view and manage the appointment Via your Online Account., if you need any further help please reach back out to us.

Regards

Paul.