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Hub 4 telephony disabled

MarkyAF
Tuning in

Hi

I was offered the HUB 4, to replace HUB 3. Instructions advised me to connect landline into rj11 into slot 1.  Previously it was in a wall socket. So I got a BT to rj11 converter cable, and connected it.

It says telephony disabled, when checking router settings. I have reset router , and still no dial tone, and still says telephony disabled.

Can you help please?

 

4 REPLIES 4

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi MarkyAF, 

 

Welcome to the Community and thanks for getting in touch. 

 

I am sorry to hear you are experiencing issues with the phoneline. 

 

Has your account been set up for the VOIP? If not, please let me know and I will be happy to assist further. 

 

Thanks 

 

 

Nat

Thanks for replying so fast. no, my account has not been set up with voip I believe. Been with Virgin 16 years, and always had the landline plugged into a wall socket. It's the first time I've tried plugging it into the HUB 4.

Thanks

Mark

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Thank you for your reply. 

 

I would be happy to take a look at this for you. 

 

I'll pop you over a private message now and we can go from there. The message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat

Thanks, will have a look