"There is no guarantee you will get new equipment. All equipment that is rented out is new or refurbished. As long as it provides the service you pay for why is there a problem."
The fact is that it did not provide the service I pay for, so, it was a problem. I solved the problem myself once I bought and installed my own Wi-Fi Mesh system. When my Ring doorbell reports poor Wi-Fi, and the unit is two feet from the hub 3 then there is a problem. When my Google Pixel 3xl and Windows Surface Pro 7 has no Wi-Fi when it is the same room as the Hub 3 then there is a problem. When a friend of mine gets full Wi-Fi 50 feet down his garden and I cannot get any in my front driveway then there is a problem.
When the answer to that problem was to send me the same as what I already had and it performed in the same manor, then there is a problem.
Six months ago, everything was great. Something happened, someone, somewhere did a firmware update or something else that rendered my Wi-Fi useless.
"And just to point out the Hub based lines don't work during a power cut if one occurs in your house or in your network segment. A fixed line will continue to work."
Yes, I know that, it's slightly obvious.
