on 24-11-2021 15:30
Hello,
We have recently upgraded to a HUB 3 and the landline connector was not supplied. We bought one based on previous forum answers (RJ11 plug to BT socket adapter) however this has not worked. i can confirm it is in the correct port.
Can you confirm the correct connector and also confirm if there are any settings that need switching on by Virgin for this to work.
Thanks.
on 24-11-2021 15:39
Hello @Graham_1978,
Welcome to the community, thanks for posting.
I am sorry to see this, I will send you a private message so I can help you further with this.
Please look out for a plum Envelope.
Many thanks,
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on 25-11-2021 13:19
Hello Graham_1978
Thanks for confirming the details, from checking your account isn't set up to use the landline via the Hub. If you use the service via a wall socket this should work for you.
Thanks
Rob
on 25-11-2021 13:20
Hi Rob,
Can you set it up to work on the Hub?
Thanks.
Graham.
on 25-11-2021 13:30
At the moment we aren't able to set up accounts to allow the landline to be used via the Hub. We are at the moment in the process of migrating all of our accounts with a landline to be used via the Hub.
As you can imagine this is quite a large task but as soon as we're ready to make the change in your area we will let you know via letter or email.
Rob