on 17-12-2021 13:09
How do I report a fault on my elderly mum's phone/broadband, both have gone off
on 17-12-2021 13:13
Good afternoon Richard6465.
Thank you for your post, I am sorry to hear that your mother has had some with her broadband and phone.
Is there anything listed on our service status page that could explain it?
Kind regards,
Zak_M
on 17-12-2021 13:16
No known issues for me but my mum has no landline or broadband. I can't find how to speak to a person to report her fault. She is elderly and living alone and i just need some help
on 17-12-2021 13:23
Thank you for coming back to me.
Are you able to pass DPA on her behalf Richard?
If so I can take a further look into this.
on 17-12-2021 13:24
What is DPA?
on 17-12-2021 13:27
Sorry Richard6465,
Its data protection.
on 17-12-2021 13:28
Yes I am
on 17-12-2021 13:30
Perfect.
I will pop you over a PM so that I can get some account information.
You can find this in the purple envelope on the top right of the screen.
on 17-12-2021 13:53
Are PM's not working?
