How to report a dead landline?

[ant50]

How am I supposed to report a phone line fault? The website sends me round and round in circles through the same pages, none of which let me actually report a fault. None of the web pages on My Account give a route to check the line or report the fault, every page always says "All services are operational in your area".

This is ridiculous. Who do I phone? (From a non-Virgin landline, of course...)

[japitts · Accepted solution]

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@ant50 wrote:

Who do I phone? (From a non-Virgin landline, of course...)

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0345 4541111 can be dialled from any working phone, and is a landline-rate call.

[ant50]

Thank you! 🙂

[Vikki_M]

Hi @ant50

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the phone service. 

I have taken a look at things from our side and can see you have an engineer booked.

Please let us know how the visit goes.