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How to book an engineer?

Hi -

can someone please help me book and engineer?

I have run all the systems tests which come through fine, but our connection is still terrible. This is making WFH and my childrens studies quite challenging. 

Please help! 

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Re: How to book an engineer?

Hi shobmehta,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the connection, I've been able to locate your account using your forum details, I can see you're currently affected by an area SNR issue, the estimated fix date for this is 26th November.

 

Whilst this is ongoing your services would be intermittent.

 

Alex_Rm

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