on 04-06-2022 19:53
My landline stopped working days ago and I've been struggling to find a link on the Virgin site to book an engineer.
on 05-06-2022 08:08
Hello @mygirljess2775,
Welcome, thanks for posting.
I am sorry for the issue with your landline.
Have you tried using a different handset? Do you have a dial tone? If it has batteries have you tried changing them?
Many thanks,
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on 05-06-2022 11:16
Yes, we've tried a different handset but no difference. There's no dial tone, can't receive incoming or outgoing calls.
on 05-06-2022 11:18
Thanks for confirming this@mygirljess2775.
I will send you a private message now, so I can get this sorted asap.
Please look out for a purple envelope.
