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29paul29
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How do i stop wrong automated payments being taken from my phone account

How do I stop wrong automated payments being taken from my phone account

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Very Insightful Person
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Message 2 of 6
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Re: How do i stop wrong automated payments being taken from my phone account

what do you mean by wrong. The payment will be the amount from the bill

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29paul29
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Re: How do i stop wrong automated payments being taken from my phone account

It is wrong in that there should be no payment. 

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Re: How do i stop wrong automated payments being taken from my phone account

if you are getting charged and you shouldn't give CS a call as the forum team will be limited on what they can do.

If you are getting charged by direct debit when you shouldn't report it to your bank

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29paul29
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Message 5 of 6
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Re: How do i stop wrong automated payments being taken from my phone account

It is an item on my virgin bill. Bank will not be able to help. Only virgin Media will be able to block the payments from being taken but there does not seem to be any way to get to them to action this

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Forum Team
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Re: How do i stop wrong automated payments being taken from my phone account

Hi 29paul29,

 

Thank you for reaching out to us in our community, I am sorry to hear that payment is coming out without your knowledge.

 

Can you please expand on the reason you believe we shouldn't be taking a payment.

 

 

Kind regards

 

Paul.

 

 

 

 

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