on 26-11-2021 11:36
My phone line is noisy, two engineer visits confirmed that I need new cabling from the street. 2 months have passed, no contact by virgin and bloody impossible to get an answer using the automated system, chat bots and all the other tech. Can I just speak to a human being to ask the question "when will the fault be fixed"? An example of when tech gets in the way of good customer service. I shouldn't need to resort to this to get an answer - as the only alternative is to write a letter of complaint! Come on guys, throw me a fish please 🙂
on 26-11-2021 12:27
Hi Ihatethis1 thanks for posting and welcome to our community.
Sorry to hear that you're currently unable to use your landline because of the quality. I would like to take a closer look on your behalf. I am going to send you a private message.
Regards
Lee_R
on 26-11-2021 15:29
Thanks Ihatethis1
I have popped an email to the field based manager in your area. Problem is for me to book a technician from here to do your cabling, the field may ask me why I've done this. I've copied and pasted your public post into the email. They can make their enquiries based on this and I am sure we can get the ball moving.
Regards
Lee
on 26-11-2021 16:01
Thanks for you help. I have to say its crazy that customers have to go to this length to have a human involved. One to feed back if you ever get the chance 🙂
Lets hope it gets a response
John
26-11-2021 16:33 - edited 26-11-2021 16:34
I am confident you will get a response.
Regards
Lee