How do I get a new hub and book an engineer?

[phrasebk]

We've been told to request a new hub and an engineer to re-route cables because Virgin are changing our Home Line service to be connected through the hub.

Tried several times to do this via phoning 150 or trying web messaging service but there's no clear way.

Getting very dizzy going around in VM's spirals

[Gareth_L · Accepted solution]

Hello phrasebk.

Thanks for your first post and welcome to our Community.
Sorry to hear you are getting nowhere arranging the replacement hub for the switch over
I'd like to take a look into this for you and get this resolved.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L