on 09-04-2022 11:16
My home phones are showing an error message " check phone line " --- have gone through the online checks and no success - am not able to resolve issue on line -- do not appear to be able to ask for engineer ???
Can someone assist please
Answered! Go to Answer
on 09-04-2022 13:21
Hi PRDKAD,
Thanks for posting and welcome to our community 🙂
I'm sorry to see you're having some issues with the line.
Can you confirm for me if you're plugged into the main socket or an extension?
Have you been able to test a different handset?
Alex_Rm
on 09-04-2022 13:21
Hi PRDKAD,
Thanks for posting and welcome to our community 🙂
I'm sorry to see you're having some issues with the line.
Can you confirm for me if you're plugged into the main socket or an extension?
Have you been able to test a different handset?
Alex_Rm
on 09-04-2022 13:32
on 09-04-2022 13:39
Thanks for confirming Paul 🙂
I've been through a few checks from our side, and it does look like an engineer is needed.
Before I can arrange this I'll just need to confirm a few details with you, I've popped you over private message.
Alex_Rm
on 09-04-2022 14:30
Thanks for confirming your details via private message Paul 🙂
I've booked an engineer appointment for you, you can view the time and date of this via your online account here
Alex_Rm
on 05-10-2022 14:12
on 05-10-2022 14:20
Hi @bluebird1, thanks for your post although I'm sorry to hear of your concerns raised here.
Please allow me to send you a PM so I can look into this further for you.
Kindly expect this to arrive shortly and respond directly when you can!
Many thanks