Home phone

[RS6avant]

I keep getting calls where the phone doesn’t ring and when I look at missed calls I get a screen showing as call ‘unavailable’

Can’t understand why it doesn’t ring. 
It is working for other call. 

TIA

[Ryan_N]

Hi RS6avant, 

Thank you for your post. 

Just to check - do you have like an anonymous caller rejection active on your landline? It's the only thing I can think of with the context you've given. It might be that, as it doesn't ring but shows 'unavailable' which it would do if a number was withheld. 

Cheers, 

Ryan. 

[RS6avant]

Thanks for the reply. Not aware of that and in the past has rung out for witheld etc 

[Ryan_N · Accepted solution]

Thank you for confirming that. 

It's not something I could 100% say for certain - just to check, every time is it 'unavailable' rather than a number? 

Cheers, 

Ryan. 

[goslow]

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@RS6avant wrote:

Thanks for the reply. Not aware of that and in the past has rung out for witheld etc 

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Are you using a Hub 5 by any chance (the latest version of hub)?

[RS6avant]

Definitely 

[RS6avant]

I am it’s been installed for a few weeks but this issue has only been happening the last couple of days. 

[goslow]

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@RS6avant wrote:

I am it’s been installed for a few weeks but this issue has only been happening the last couple of days. 

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I think your description fits with this

https://community.virginmedia.com/t5/Home-Phone/Constant-quot-no-number-calls-quot-since-moving-to-I...

known issue on the Hub 5. Users with BT phones were first mentioned experiencing the problem on the Hub 5 but other makes have now also been mentioned.

[RS6avant]

So reading that do I assume that Virgin has mad a recent change to the phone system?

[RS6avant]

Made!!