So virgin technician came out yesterday he was excellent 👌 he said the landline was out of action due to the switch over to landlines now comming from the hub3 but customers were not getting letters or emails about it he said it was a massive problem with the lack of communication from virgin to their customers. Anyway he changed the router to hub3 we have new Internet,he also fitted an extension cable thing to connect the upstairs phone to the router and did some work on the cables outside he was fab he then called some virgin department for technicians to get the landlibe up and running said it only takes 5 minutes but has to be done from their end they said it was planned and booked to be done on their side tomorrow morning which is now today the technician was supprised about this ,well update is I STIL HAVE NO LANDLINE ! please get this fixed this is a terrible service the engineer was so embarrassed that he kept going to customers and they knew nothing about the switch over but all had their landlines failing to work he was a super star and before you say it I asked if I needed to get new phones the technician said absolutely 💯 % NO my existing phones were compatable
