Despite your letter dated 10 March and at least 2 email confirmation messages that our landline would be switched to your fibre network on 6 June, no adaptor was received in the post to enable our home phone to continue to work, yet the date came and went and our landline continued to work as normal.
In the meantime however, I received a text, assuring me that the switchover was complete, so I called 150 on 8 June and spoke to one of your technical team, who was helpful, reassuring me that although I should have received the adaptor, he would put in an order for another one, that the switchover would not now take place until 5 July and that I merely needed to wait until then before inserting the piece of kit.
I asked if he would advise his line manager of the confusion caused by the text message and he said he would.
All seemed well therefore until we noticed on 10 June that our home phone was no longer working and continues to display the messages "Power cut. Check time/date are correct?" and "Line cord error" and we cannot get a line tone any longer.
What is going on? Virgin Media seem to be in a complete mess, despite what should be a premium service, especially in light of the cost of our monthly subscription!
