Home phone runcorn

[Uk-pop]

Home phone been down for week Halton Runcorn disabled need phone only contact with every one don’t have mobile so can’t contact virgin with out someone taking me oxygen bottles and wheel chair to someone’s phone

[Ashleigh_C]

Hi there @Uk-pop

Thank you so much for your first post to our community forums and welcome to the community forums, it's great to have you here! 

I'm so sorry to hear that you are facing this issue with you with your services! 

I'd be happy to pop a PM across so we can take a further look into this with you.

Please keep an eye out on the purple envelope in the top right corner of your screen alerting you to a new message. 

[Ashleigh_C]

Hello @Uk-pop

Thanks so much for your private message and confirming your address, I have now booked you a visit for your landline – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.